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Terms and Conditions That Govern Your Account

These terms set out what you can expect from aexistogel and what we expect from you when you open and use an account.

Account eligibility appliesDANA, OVO, GoPay coveredWithdrawal rules includedFair-use policy enforcedSubject to local law
aexistogel Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the chat widget from your account dashboard to ask about a specific clause, a wallet restriction, or how a rule applies to your account situation.
Email Support Send a written query to our support address if you need a formal response about account terms, wallet eligibility, or a dispute related to these conditions.
Account Inbox We send policy update notices directly to your account inbox. Check it after logging in to see if any clause affecting your DANA, OVO, or GoPay wallet has changed.
HOW WE ENFORCE FAIRLY

Account Security and Policy Handling

Wallet Verification

Your account name must match the name registered to your DANA, OVO, or GoPay wallet. Mismatches are flagged during withdrawal and require manual review before funds are released.

Session Data Use

We log session activity to detect unusual patterns and protect your account. This data is used for security checks only and is not shared with third parties outside legal obligations.

Account Retention

Inactive accounts are held for a defined period before closure. We notify you through your registered contact before any action is taken — you can reactivate by logging in and confirming your wallet.

Requesting Changes

To update your registered wallet, contact live chat with your account ID and wallet confirmation. Changes take effect after our team verifies the new payment detail against your account record.

Common Questions About These Terms

These answers cover the questions we hear most often about account rules, wallet conditions, and how our terms apply to everyday use on aexistogel.

No. Your deposit wallet must be registered in your own name. Using another person's DANA or OVO account violates our single-account rule and may trigger a suspension.

Depending on the breach, we may suspend access, withhold a withdrawal pending review, or permanently close the account. We contact you first unless fraud is suspected.

We notify you through your account inbox before material changes take effect. Log in and check your messages — the updated terms are always the version that applies going forward.

The core rules apply equally across DANA, OVO, and GoPay. Wallet-specific processing steps may vary, but the eligibility conditions and account rules are the same for all three.

No. One account per person is strictly enforced. Duplicate accounts are closed and any pending withdrawals may be held during the review process.

Contact live chat or email support with your account ID and a closure request. We will process it, confirm any remaining wallet balance, and complete the closure within a reasonable period.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.