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How aexistogel Handles Your Privacy

Your account with us — including any wallet details you link through DANA, OVO, or GoPay — is handled with a clear set of data practices described on this page.

Account data transparencyDANA, OVO, GoPay wallet privacyYour right to access or delete dataCookie and session controlsContact path for privacy requests
aexistogel How aexistogel Handles Your Privacy
DATA PRACTICES

How We Protect and Manage Your Data

Four practices shape how we handle personal data at aexistogel. They cover what we store, how long we keep it, how your account stays secure during a session, and how you can request changes at any time. These are not abstract commitments — each one maps to a concrete step in how your account and wallet data moves through our system.

Account Security

Login sessions use OTP verification tied to your registered number. Session tokens expire automatically after inactivity, so leaving your phone idle does not leave your account open.

Cookies and Sessions

We use session cookies to keep you logged in and remember lobby preferences. You can clear these from your browser or app settings at any time without losing your account data.

Data Retention

Transaction records — including DANA, OVO, and GoPay deposit and withdrawal references — are kept for the period required by applicable rules, then deleted or anonymised on schedule.

Your Right to Request

You can ask us for a copy of the personal data we hold, request a correction, or ask us to delete your account record. Submit via live chat or the in-app Help path.

PRIVACY CONTACT

Reach Us About Your Privacy

If you have a question about how your data is stored, want to update something on your account, or need to submit a formal data request, we have a few direct paths to our support team. Response times vary by channel, but every privacy-related message is handled by the same team that manages account security.

Live Chat Open the chat icon from your account dashboard. Available through the mobile lobby and desktop. Privacy requests via chat are logged and escalated to our data team.
Email Support Send your privacy request to our support email address shown in your account settings. Include your registered account ID so we can locate your record quickly.
In-App Help From the account menu, tap Help then select Privacy and Data. This routes your query directly — no need to explain your account context from scratch.

Common Questions About Your Privacy

These are the questions our account holders ask most often about data and privacy. Each answer reflects what actually happens in our system — not a generic template response.

We collect your name, email address, and the wallet identifier you use for DANA, OVO, or GoPay transactions. We also log device type and session data automatically when you access the lobby.

We do not sell your data. We share only what is needed to complete a transaction — for example, a reference token with your e-wallet provider — and nothing beyond that.

Open the in-app Help menu, select Privacy and Data, and submit a data access request. Alternatively, send a message through live chat with your registered account ID included.

Yes. Submit a deletion request through support chat or the in-app Help path. We will process it and confirm once your account record has been removed, subject to any retention period required by applicable rules.

No. We store only a transaction reference token — not your full wallet login or PIN. Your credentials remain with your e-wallet provider and are never held on our side.

We use session cookies for login continuity and lobby preferences. You can clear or block them from your browser or app settings at any time. Blocking cookies may affect how the lobby loads on your device.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.